Our Community

You're part of a caring community

It’s up to each of us to build and maintain the caring community we share. When we do, the connections we form in and between our teams help us to work together in new ways to put Health First.

 

Welcome to our caring community

No matter where you are—whether you’re working from home, from our offices and distribution centers, inside a clinic, or from somewhere in between—you’ll feel welcome here.

We’re a caring community made of close-knit teams, cross-country friendships, and inclusive resource groups, all gathered around one big table where everyone’s voice is heard and respected.

“I wouldn’t describe us as a workforce. I would describe us as an associate community that works for a cause and a company.”

Working as a caring community

Our community isn’t just a hallmark of our culture—it’s fundamental to how we work.

When we work as a community, we collaborate within and across teams to broaden our perspective and multiply our impact. We don’t wait to find new ways we can deliver better health outcomes.

We apply all our insight, talent, and creativity to improving long-term health outcomes for our members and patients and making value-based care more sustainable and accessible.

Some of our biggest breakthroughs have come from connections made between teams and across our caring community. Learn more about them and see what you can apply with your own team.

Leading a conversation about working as a caring community

As a leader, you know your team’s strengths. You know what your team members are passionate about.

You also have a unique perspective to see beyond your team. Looking across our company, you can determine where they could collaborate with other teams to solve novel challenges and deliver unique value for the people we serve, and for our company.

Use this guide to help you think through what some of those novel challenges might be, and to lead a conversation with your team about the relationships they could form to collaborate on finding the solution.

Our Leader Standard

Our leaders play a critical role in setting the tone and direction for their team and our organization—and ensuring that each associate has an equal opportunity to contribute and succeed.

There are several different types of leaders. Explore the Leader Fundamentals we want each type of leader to cultivate so they show up at their best for their teams.

 

 

You can also flip the card to explore our Leader Differentiators, which apply to all leaders.

Our Leader Differentiators

We have five differentiators that set our leaders apart—and we expect every leader to model them for their teams.

Puts the customer first, ensuring personal, guided, and comprehensive care to improve health and business outcomes.

Acts with urgency and inspires action; setting the appropriate pace and modeling personal accountability for outcomes; actions directly create and sustain customer, business, and financial value.

Enables value creation through use of data, analytics, technology, and automation to drive productivity and deliver simplified experiences for our customers.

Adopts agile ways of working across the organization to empower teams to drive rapid customer solutions and increase value for our customers and the enterprise.

Builds trust through a transparent, caring, and authentic appreciation for the unique characteristics, background and beliefs of our customers and associates.