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Our Leader Standard

Our leaders play a critical role in setting the tone and direction for their team and our organization—and ensuring that each associate has an equal opportunity to contribute and succeed.

There are several different types of leaders. Explore the Leader Fundamentals we want each type of leader to cultivate so they show up at their best for their teams.

 

 

You can also flip the card to explore our Leader Differentiators, which apply to all leaders.

Our Leader Differentiators

We have five differentiators that set our leaders apart—and we expect every leader to model them for their teams.

Puts the customer first, ensuring personal, guided, and comprehensive care to improve health and business outcomes.

Acts with urgency and inspires action; setting the appropriate pace and modeling personal accountability for outcomes; actions directly create and sustain customer, business, and financial value.

Enables value creation through use of data, analytics, technology, and automation to drive productivity and deliver simplified experiences for our customers.

Adopts agile ways of working across the organization to empower teams to drive rapid customer solutions and increase value for our customers and the enterprise.

Builds trust through a transparent, caring, and authentic appreciation for the unique characteristics, background and beliefs of our customers and associates.