Healthy Customers
Unlike other healthcare companies, our business is designed to grow when our members and patients stay healthy for longer.
This means we make decisions with long-term impact in mind—taking bold action to slow disease progression, increase access to and quality of care, and improve health equity through our health plans and in the communities we serve.
Our ambition is to continuously improve how we support more Healthy Customers—and we need you to hold us and each other accountable for doing it.
Bright Spots: Healthy Customers
Here are a few ways we’re supporting Healthy Customers today. We call these our Health First “Bright Spots.” Use them as inspiration and see what ideas come to mind for you and your team.
Our call center team uncovering the need to address food insecurity
1:14
Creating primary care centers in underserved communities
1:01
Healthy customers drive our teams every day
1:22
Working from the customer-back – a mutually reinforcing approach
1:11
Tapping data and digital to improve the customer experience
2:04
